Social Security Customer Service Act

This Act may be cited as the Social Security Customer Service Act.

Not later than 6 months after the date of enactment of this Act, the Commissioner of Social Security shall take such actions as are necessary to ensure that the number of full-time employees employed by the Social Security Administration is greater than or equal to the number of full-time employees employed by the Administration on January 19, 2025.

The Commissioner of Social Security shall ensure that 75 percent of the individuals hired to reach the number of full-time employees outlined in section (a) are employees—

(1) in a position at a social security field office;

(2) in a center responding to telephone inquiries from social security beneficiaries;

(3) in a position at a program service center;

(4) in a position processing or facilitating payments to beneficiaries;

(5) in a position at a regional field office; or

(6) in a position resolving or adjudicating disability benefits claims or disputes.

The Commissioner of Social Security shall ensure that 25 percent of the hires made to reach the number of full-time employees outlined in section (a) are employees providing managerial or administrative support to the full-time employees outlined in section (b).