Social Security Data Transparency Act

Not later than 90 days after the date of enactment of this Act, and on a monthly basis thereafter, the Commissioner of the Social Security Administration shall publish on a publicly accessible website of the Social Security Administration, for the most recent month the information is available, the following information:

The percentage of claimant interactions that are resolved during the first contact with the Social Security Administration.

The percentage of claimants satisfied by each service channel (such as in-person meetings, calls using the 800 number, or any other avenue in which the Social Security Administration assists claimants) operated by the Social Security Administration.

With respect to the 800 number of the Social Security Administration, the—

(A) total customers served;

(B) average daily call volume;

(C) average call wait time;

(D) average callback wait time;

(E) average speed of answer;

(F) percentage of callers that reach a representative;

(G) average service time;

(H) agent busy rate; and

(I) percentage of calls handled by callback.

With respect to claims for a benefit under title II that is not a disability benefit under section 223, information measuring the—

(A) percentage of claimants who received benefits within 2 weeks of applying;

(B) average time to receive a benefit payment from the date an application is submitted;

(C) benefits claims approved or denied;

(D) benefits claims pending;

(E) percentage of benefit claim appointments scheduled within 28 days of applying; and

(F) percentage of claims filed online.

Information related to disability insurance benefit claims under section 223 of the Social Security Act (42 U.S.C. 423), including—

(A) the average processing time of such claims;

(B) the average time to receive a benefit payment from the date an application is submitted;

(C) the number of initial determinations pending;

(D) the number of such claims received;

(E) the number of claims approved or denied;

(F) the percentage of appointments scheduled within 28 days of the claimant applying;

(G) the percentage of such claims filed online; and

(H) processing times and percentage of such claims processed at the initial, reconsideration, and hearings levels.

Information related to the processing time for appeals of denials of a disability determination, including—

(A) the average processing time of an appeal; and

(B) the number of appeals filed and the number of decisions of such appeals.

Information related to hearings conducted after the initial decision and reconsideration of a disability determination, including—

(A) the average time it takes for a claimant to have a hearing;

(B) the number of hearings conducted—

(i) in person;

(ii) over the phone; or

(iii) virtually; and

(C) the number of hearings pending.

With respect to the 800 number, the Social Security Administration shall publish and maintain on a publicly accessible website of the Administration a live tracker that displays the—

(1) call wait time;

(2) callback wait time;

(3) number of callers on hold; and

(4) number of callers waiting for a callback.

Not later than 90 days after the date of enactment of this Act, and on a monthly basis thereafter, the Commissioner shall publish on a publicly accessible website of the Social Security Administration information regarding the number of system outages that result in Social Security Administration staff being unable to perform their job functions.

In this Act, the term 800 number means the toll-free national number of the Social Security Administration, or any successor telephone number.