Online Consumer Protection Act

Each social media platform or online marketplace shall establish, maintain, and make publicly available at all times and in a machine-readable format, terms of service in a manner that is clear, easily understood, and written in plain and concise language. The terms of service shall meet the following requirements:

(1) The terms of service shall include—

(A) any terms or conditions of use of any service provided by such person to a consumer;

(B) any policies of such person with regard to such service or use of such service by a consumer; and

(C) the consumer protection policy consistent with subsection (b).

(2) The terms of service shall cover issues related to the behavior of a service or a user of such service, and shall at a minimum include terms of use related to—

(A) payment methods;

(B) content ownership, including content generated by a user;

(C) policies related to sharing user content with third parties;

(D) any disclaimers, limitations, notices of nonliability, or the consequences of not agreeing to or complying with the terms of service; and

(E) any other topic the Commission deems appropriate.

For social media platforms, the consumer protection policy required by subsection (a) shall include—

(A) a description of the content and behavior permitted or prohibited on its service both by the platform and by users;

(B) whether content may be blocked, removed, or modified, or if service to users may be terminated and the grounds upon which such actions will be taken;

(C) whether a person can request that content be blocked, removed, or modified, or that a user’s service be terminated, and how to make such a request;

(D) a description of how a user will be notified of and can respond to a request that his or her content be blocked, removed, or modified, or service be terminated, if such actions are taken;

(E) whether a user who requested content be blocked, removed, or modified will be notified of whether action was taken as a result of the request, the action that was taken, the reason why action was taken or not taken, and how the user will be notified;

(F) how a person can appeal a decision to block, remove, or modify content, allow content to remain, or terminate or not terminate service to a user, if such actions are taken;

(G) a description of how a user will be notified of the result of the appeal;

(H) a description of the tools and support available to users who have experienced cyber harassment; and

(I) any other topic the Commission deems appropriate.

For online marketplaces, the consumer protection policy required by subsection (a) shall include—

(A) a description of the products, product descriptions, and marketing material, allowed or disallowed on the marketplace;

(B) whether a product, product descriptions, and marketing material may be blocked, removed, or modified, or if service to a user may be terminated and the grounds upon which such actions will be taken;

(C) whether users will be notified of products that have been recalled or are dangerous, and how they will be notified;

(D) for users—

(i) whether a user can report suspected fraud, deception, dangerous products, or violations of the online marketplace’s terms of service, and how to make such report;

(ii) whether a user who submitted a report will be notified of whether action was taken as a result of the report, the action that was taken and the reason why action was taken or not taken, and how the user will be notified;

(iii) how to appeal the result of a report;

(iv) whether a user who appealed the result of a report will be notified of whether action was taken as a result of the appeal, the action that was taken, the reason why action was taken or not taken, and how the user will be notified; and

(v) under what circumstances a user is entitled to refund, repair, or other remedy and the remedy to which the user may be entitled, how the user will be notified of such entitlement, and how the user may claim such remedy; and

(E) for sellers—

(i) how sellers are notified of a report by a user or a violation of the terms of service or consumer protection policy;

(ii) how to contest a report by a user;

(iii) how a seller who is the subject of a report will be notified of what action will be or must be taken as a result of the report and the justification for such action;

(iv) how to appeal a decision of the online marketplace to take an action in response to a user report or for a violation of the terms of service or consumer protection policy; and

(v) the policy regarding refunds, repairs, replacements, or other remedies as a result of a user report or a violation of the terms of service or consumer protection policy.

Not later than 180 days after the date of the enactment of this Act, the Commission shall conduct a study to determine the most effective method of communicating common consumer protection practices in short-form consumer disclosure statements or graphic icons that disclose the consumer protection and content moderation practices of social media platforms and online marketplaces. The Commission shall submit a report to the Committee on Energy and Commerce of the House of Representatives and the Committee on Commerce, Science, and Transportation of the Senate with the results of the study. The report shall also be made publicly available on the website of the Commission.

Except as provided in paragraph (3), after completion of the study and not later than 1 year after the date of the enactment of this Act, the Commission shall finalize regulations based on the results of such study that require social media platforms and online marketplaces to communicate their consumer protection and content moderation practices, and any other information as the Commission may determine, in a clear and conspicuous manner.

If the Commission determines, by a majority vote of the Commissioners, that short-form consumer disclosure statements or graphic icons will not advance consumer understanding of consumer protection and content moderation practices of social media platforms and online marketplaces, the Commission shall include its reasoning for making that determination in the report to Congress required by paragraph (1) and shall not finalize the rulemaking until it determines such rules would advance consumer understanding of consumer protection and content moderation practices of social media platforms and online marketplaces.

Each social media platform and online marketplace shall establish and implement a consumer protection program that includes policies, practices, and procedures regarding consumer protection and content moderation—

(1) to—

(A) ensure compliance with applicable Federal, State, and local consumer protection laws;

(B) develop, implement, and ensure compliance with the terms of service required by section 2;

(C) develop and implement policies regarding the content and behavior permitted on its service both by the platform and users, and ensure compliance with such policies, practices and procedures;

(D) mitigate risks that could be harmful to consumers’ safety, well-being, and reasonable expectations of users of the social media platform or online marketplace, including cyber harassment;

(E) implement reasonable safeguards within, and training and education of employees and contractors of, the social media platform or online marketplace to promote compliance with all consumer protection laws and the consumer protection program; and

(F) disclose any other requirement the Commission deems appropriate; and

(2) taking into consideration—

(A) the size of, and the nature, scope, and complexity of the activities engaged in by the social media platform and online marketplace;

(B) the activities engaged in by users on the social media platform or online marketplace; and

(C) the cost of implementing the program.

As part of the consumer protection program, a social media platform or online marketplace shall—

(1) establish processes to monitor, manage, and enforce the social media platform’s or online marketplace’s consumer protection program, and demonstrate the covered entity’s compliance with Federal, State, and local consumer protection laws;

(2) establish processes to assess and mitigate the risks to individuals resulting from the social media platform’s or online marketplace’s amplification of content or products not in compliance with its terms of service;

(3) establish a process to periodically review and update the consumer protection program;

(4) appoint a consumer protection officer, who reports directly to the chief executive officer; and

(5) establish and implement controls to monitor and mitigate known or reasonably foreseeable risks to consumers resulting from hosting content or products.

Each social media platform or online marketplace that either has annual revenue in excess of $250,000 in the prior year or that has more than 10,000 monthly active users on average in the prior year, shall be required to submit to the Commission, on an annual basis, a filing that includes—

(A) a detailed and granular description of each of the requirements in section 2 and this section;

(B) the name and contact information of the consumer protection officer required under subsection (b)(4); and

(C) a description of any material changes in the consumer protection program or the terms of service since the most recent prior disclosure to the Commission.

For each entity that submits an annual filing under paragraph (1), the entity’s principal executive officer and the consumer protection officer required under subsection (b)(4), shall be required to certify in each such annual filing that—

(A) the signing officer has reviewed the filing;

(B) based on such officer’s knowledge, the filing does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements, in light of the circumstances under which such statements were made, not misleading;

(C) based on such officer’s knowledge, the filing fairly presents in all material respects the consumer protection practices of the social media platform or online marketplace; and

(D) the signing consumer protection officer—

(i) is responsible for establishing and maintaining safeguards and controls to protect consumers and administer the consumer protection program; and

(ii) has provided all material conclusions about the effectiveness of such safeguards and controls.

The Commission shall make publicly available on the website of the Commission the filings submitted under paragraph (1). The Commission may withhold information included in such a filing if the Commission determines such information should not be public. If the Commission withholds any information, the Commission shall make publicly available on the website the category of information withheld and the reasons for withholding it.

Any violation of this Act shall be treated as a violation of a regulation under section 18(a)(1)(B) of the Federal Trade Commission Act (15 U.S.C. 57a(a)(1)(B)) regarding unfair or deceptive acts or practices.

The Commission shall enforce this Act in the same manner, by the same means, and with the same jurisdiction, powers, and duties as though all applicable terms and provisions of the Federal Trade Commission Act (15 U.S.C. 41 et seq.) were incorporated into and made a part of this Act. Any person who violates this Act shall be subject to the penalties and entitled to the privileges and immunities provided in the Federal Trade Commission Act.

The Commission shall promulgate regulations under section 553 of title 5, United States Code, to carry out the purposes of this Act.

An individual alleging damages as a result of a violation of this Act may bring a civil action in any court of competent jurisdiction, State or Federal.

In a civil action brought under subparagraph (A) in which the plaintiff prevails, the court may award—

(i) damages as provided in subparagraph (C);

(ii) reasonable attorney’s fees and litigation costs; and

(iii) any other relief, including equitable or declaratory relief, that the court determines appropriate.

A prevailing plaintiff is entitled to actual damages as a result of the violation of this Act.

Notwithstanding any other provision of law, no pre-dispute arbitration agreement or pre-dispute joint-action waiver shall be valid or enforceable with respect to a dispute arising under this Act.

Any determination as to whether or how this paragraph applies to any dispute shall be made by a court, rather than an arbitrator, without regard to whether such agreement purports to delegate such determination to an arbitrator.

In this paragraph:

The term pre-dispute arbitration agreement means any agreement to arbitrate a dispute that has not arisen at the time of making the agreement.

The term pre-dispute joint-action waiver means an agreement, whether or not part of a pre-dispute arbitration agreement, that would prohibit, or waive the right of, one of the parties to the agreement to participate in a joint, class, or collective action in a judicial, arbitral, administration, or other forum, concerning a dispute that has not yet arisen at the time of making the agreement.

The term dispute means any claim related to an alleged violation of this Act and between an individual and a covered organization.

If the chief law enforcement officer of a State, or an official or agency designated by a State, has reason to believe that any person has violated or is violating this Act, the attorney general, official, or agency of the State, in addition to any authority it may have to bring an action in State court under its consumer protection law, may bring a civil action in any appropriate United States district court or in any other court of competent jurisdiction, including a State court, to—

(A) enjoin further such violation by such person;

(B) enforce compliance with this Act;

(C) obtain civil penalties; and

(D) obtain damages, restitution, or other compensation on behalf of residents of the State.

The attorney general of a State shall provide prior written notice of any action under paragraph (1) to the Commission and provide the Commission with a copy of the complaint in the action, except in any case in which such prior notice is not feasible, in which case the attorney general shall serve such notice immediately upon instituting such action. The Commission shall have the right—

(A) to intervene in the action;

(B) upon so intervening, to be heard on all matters arising therein; and

(C) to file petitions for appeal.

If the Commission has instituted a civil action for violation of this Act, no State attorney general, or official or agency of a State, may bring an action under this subsection during the pendency of that action against any defendant named in the complaint of the Commission for any violation of this Act alleged in the complaint.

If the attorney general of a State has authority to bring an action under State law directed at acts or practices that also violate this Act, the attorney general may assert the State-law claim and a claim under this Act in the same civil action.

Section 230 of the Communications Act of 1934 (47 U.S.C. 230) shall not apply to any violation of this Act.

Nothing in this Act or any regulation promulgated under this Act shall preempt or otherwise affect any State or local law.

If any provision of this Act, or the application thereof to any person or circumstance, is held invalid, the remainder of this Act and the application of such provision to other persons not similarly situated or to other circumstances shall not be affected by the invalidation.

Section 230(e) of the Communications Act of 1934 (47 U.S.C. 230(e)) is amended by adding at the end the following:

Nothing in this section shall be construed to impair the enforcement by the Federal Trade Commission of any provision of law enforced by the Federal Trade Commission.

The amendment made by this section shall apply with respect to any action or proceeding that is commenced on or after the date of the enactment of this Act.

The term Commission means the Federal Trade Commission.

The term consumer product has the meaning given such term in section 3(a) of the Consumer Product Safety Act (15 U.S.C. 2052(a)).

The term cyber harassment means electronic communication that harasses, torments, threatens, or terrorizes a target.

The term online marketplace means a website or web application, that—

(A) includes features that allow for, facilitate, or enable third-party sellers to engage in the sale, purchase, payment, storage, shipping, or delivery of a consumer product in the United States; and

(B) hosts one or more third-party sellers.

The term seller means a person or entity that sells, offers to sell, or contracts to sell a consumer product through an online marketplace’s platform.

The term social media platform means a website or mobile web application that—

(A) permits a person to become a registered user, establish an account, or create a profile for the purpose of allowing the user to create, share, and view user-generated content through such an account or profile;

(B) enables one or more users to generate content that can be viewed by other users of the platform; and

(C) primarily serves as a medium for users to interact with content generated by other users of the medium and for the platform to deliver ads to users.

The term user means a person or entity that uses a social media platform or online marketplace for any purpose, including advertisers and sellers, regardless of whether that person has an account or is otherwise registered with the platform.