Section 1. Short title
This Act may be cited as the Improving Medicare Services Act of 2024.
Section 2. Directing the Comptroller General of the United States to conduct a study relating to 1-800-MEDICARE
Not later than 1 year after the date of the enactment of this Act, the Comptroller General of the United States shall conduct a study and submit to Congress a report on 1–800–MEDICARE. To the extent that data is available and reliable, such report shall include the following:
(1) An analysis of customer wait times and overall satisfaction.
(2) An analysis of staffing competency and staffing levels.
(3) An analysis of contractor performance.
(4) A description of any improvements or downgrades in service areas previously studied in any prior report submitted by the Comptroller General.
(5) Any recommendations for Congress or the Secretary of Health and Human Services relating to improving 1–800–MEDICARE.
(6) A description of any actions taken by the Secretary of Health and Human Services or any contractor carrying out 1–800–MEDICARE in response to previous recommendations relating to 1-800-MEDICARE provided by the Comptroller General.